Processing Time

All orders require 2-3 business da)rs for
processing before shipment. Orders placed on weekends or holidays will be processed the next business day.

Shipping

Once processed, orders will be shipped via standard shipping, which takes 5-7 business days. We are not responsible for delays caused by the carrier.

During sales, promotions, and 'high-demand periods, please allow up to 7 business days for processing before your order ships. This extended processing time ensures accuracy and quality as we work through a higher volume of orders.

Once processing is complete, orders will ship within our standard 5-7 business days shipping window. Tracking information will be automatically emailed as soon as your order has been shipped.

Order Accuracy

Customers are responsible for providing the correct shipping address at checkout. We are not responsible for lost or misdelivered packages due to incorrect information provided by the customer.

Lost or Damaged Packages - Once an order has been shipped, we are not liable for any lost, stolen, or damaged packages. If an issue arises, please contact the shipping carrier directly.

Quality Assurance - We ensure that all hair bundles are thoroughly inspected before shipping. If you receive a defective product, contact us within 24 hours of delivery with photo evidence for review.

Refunds or Exchanges

Due to the nature of our products, all sales are final. We do not accept refunds or exchanges. Please review your order carefully before completing your purchase.